The Driver Cannot Be Installed
If installation quits partway through, or if the wizard does not appear when you make the connection with a USB cable, take action as follows.
Windows 8/8.1
1. Use a USB cable to connect the machine and the computer, and then turn the machine on.
2. If the "Found New Hardware" wizard appears, click [Cancel] to close it. Disconnect any USB cables for printers other than this machine.
3. On the task bar, click [Start], and then [Desk top]. Move the mouse to the lower right corner to display Charm and click [Set].
4. Click [Control Panel], [Hardware and Sound], and then [Device Manager]. When the "User Account Control" dialog box appears, click [Continue].
The "Device Manager" window appears.
5. Click [Show hidden devices] on the [View] menu.
6. Double-click [Printers] or [Other devices] in the list.Click the model name or [Unknown device], whichever appears below the item you selected.
7. Click [Delete] on the [Action] menu.
8. In the "Confirm Device Uninstall" dialog box, select the[Delete the driver software for this device.] check box, and then click [OK] to close the "Device Manager."
9. Disconnect the USB cable that is connected to the printer, and then restart Windows.
10. Uninstal the driver for the relevant device.
Follow the procedure「"Uninstalling the Driver" 」to uninstall the driver.
11. Follow the procedure "Installing the Driver" to install the driver again.
Windows Vista/7
1. Use a USB cable to connect the machine and the computer, and then turn the machine on.
2. If the "Found New Hardware" wizard appears, click [Cancel] to close it. Disconnect any USB cables for printers other than this machine.
3. On the taskbar, click [Start], and then right-click [Computer]. Click [Properties].
4. Click [Device Manager]. When the "User Account Control" dialog box appears, click [Continue].
The "Device Manager" window appears.
5. Click [Show hidden devices] on the [View] menu.
6. Double-click [Printers] or [Other devices] in the list.Click the model name or [Unknown device], whichever appears below the item you selected.
7. Click [Delete] on the [Action] menu.
8. In the "Confirm Device Uninstall" dialog box, select the[Delete the driver software for this device.] check box, and then click [OK] to close the "Device Manager."
9. Disconnect the USB cable that is connected to the printer, and then restart Windows.
10. Uninstal the driver for the relevant device.
Follow the procedure「 "Uninstalling the Driver" 」to uninstall the driver.
11. Follow the procedure "Installing the Driver" to install the driver again.